Return policy
One year return policy
If you decide you no longer need/want a tire that you purchased from us. You have 1 YEAR to return the item for any reason so long as it's original condition. NO RESTOCKING FEE and while tire doesn't need to be shipped. You need to ship it back at YOUR OWN expense before you need to receive a refund more. YOU DO NOT NEED TO initiate a return.
Returns must be uninstalled/not used. In the condition you received it with all the original tags, no torn tags, no exceptions! Please keep the tires unexposed to water or sun to avoid dry rotting. Otherwise, we will reject your money refund but to bad conditions.
What should I do if there's an issue with my order?
If you encounter any issues with your order, the first step is to contact our Sales Team. We're committed to providing the best customer experience and will do whatever it takes to resolve the issue to your satisfaction. Our team is here to assist you—just give us a call at 954-366-5054.
How to Make a Return
We're sorry your purchase didn't work out for you. To make a return, to ensure your exchange or credit is processed as quickly as possible and to help you choose the right replacement, please consider the following:
- The product should be packed in the original condition you received it with all the original tags, warranty stickers, no torn tags, no exceptions!
- Use the original boxes if you still have them or broken the tire strips, we recommend using only shipping strips that are reinforced with fiberglass filaments (e.g., U-Haul tape) to prevent the tires from shifting during transit and to avoid additional carrier fees. Duct tape also can be used during shipping but only to reinforcement. The following materials are not permitted: masking tape, stretch plastic wrap, clear tape, electrical wires, nylon tie-rope, or braided nylon.
- We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get lost and we can't issue a refund unless you can provide a tracking number. This way once we receive it we immediately know that you'll be receiving the outbound shipping cost will be waived, as you are assisting us by returning the tire at your own expense. No restocking fee will be charged.
- Please ensure that you use a shipping method that provides tracking, such as FedEx or UPS, to guarantee that the return can be properly monitored and documented throughout the process.
Please ensure that the tire are kept in a dry, shaded area, protected from both water and direct sunlight, to prevent dry rotting. Failure to do so may result in a rejection of your return due to the tire being returned in poor condition.
After reviewing the previous steps, please contact us via email or phone so we can approve your return. Once approved, we'll send you an email with detailed return instructions to ensure you have all the information you need to complete the process successfully. This important step helps you'll need to provide the tracking number from FedEx or UPS as this is essential for properly documenting your return and avoiding any delays with your refund or exchange.
Please address the package to:
Galuma Tires & Wheels
1850 N State Road 7th
Margate Fl 33313
Proper return method recommended as an alternative.
If for any reason you remove the polystraps from the tires before installation or wish to return them, please ensure the tires are securely re-strapped at four points crosswise manner. Then, strapping tape must be used to prevent any tires from getting lost during transit. We recommend using shipping strapping tape reinforced with fiberglass filaments (e.g., U-Haul tape) to prevent the tires from shifting during transit and to avoid additional fees from the carrier due to movement.
The following materials are not allowed: masking tape, stretch plastic wrap, clear tape, electrical wires, nylon tie-down rope, or braided nylon.
Proper returns:
Improper returns:
Other improper return methods
Are you requesting a return because you believe the tire measurements were inaccurate?
Please take a moment to review the following link. It explains in detail how tire tread depth and dimensions are measured according to U.S. Department of Transportation (DOT) standards.
At Galuma Tires, we never modify or misrepresent tire measurements to make a sale. The prices we offer are based on the actual condition of each tire. Since our products are pre-owned, we focus on accuracy and transparency, with no need for any manipulation.
To further ensure clarity and trust, we always include the DOT numbers in our listings. These numbers are unique to each tire and help confirm their identity and specifications.
Fedex
recommendationsHow to ship tires without rims
If you're shipping tires, you don't have to box them. You can place a tire/crate label directly onto the tread of the tire.
To order tire/crate labels, please call customer support or contact your sales representative.
How to ship wheels, rims, and tires
To pack wheels or rims with tires attached in a box:
- Cushion the bottom of the box with 3" of bubble packaging.
- Place the tire inside the box.
- Cushion the sides and top of the box with 3" of bubble packaging or other cushioning material.
- Tape the box and apply a shipping label on top of the box.
To ship wheels or rims with tires attached without packing them in a box:
- Lay the tire on a large sheet of cardboard. Trace around the wheel with a marker on the cardboard. Cut out the circle, which will give you a cardboard circle the same diameter as the wheel. Repeat the process to create two cutouts. Set them aside until step 3.
- Cover the entire wheel and tire with bubble packaging and tape it in place.
- Place one cardboard cutout on the top of the wheel and tire, and one on the bottom. Tape them in place.
- Wrap the entire package in stretch wrap (including the tire, wheel, cardboard cutouts, and bubble packaging).
- Tape any exposed stretch wrap tails to the package.
- Apply your shipping label on a flat side of the wheel.
- Repeat for each wheel you need to ship.
To ship wheels or rims without tires:
- Cushion the entire surface.
- Box chrome, painted, or decorative wheels that could be damaged by scratches or scuffs.
- You can ship non-decorative wheels without a box. Wrap them in heavy-duty plastic and tape them well.
Follow our step-by-step guide on how to pack and ship your tires and wheels. Package your tires and wheels securely without damage. We'll guide you through the packaging and label options to meet your needs so you can feel confident your tires or wheels are ready for the road when they arrive.
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